Shipping policy
This policy explains how Stendyv ships orders, what it costs, and what to do if something goes wrong. It applies to every order placed on stendyv.store.
Where we ship
We currently ship within the United States only, including US states and territories
available at checkout. We do not ship internationally at this time. If your address
cannot be selected at checkout, we are not able to deliver there yet.
Shipping rates
Rates are calculated at checkout and shown in full before you pay.
• Free & Fully Insured Shipping — $0.00. Standard
delivery is free on every order, with no minimum spend, and every shipment is insured
while in transit.
• Express Shipping. An expedited option is offered at checkout
where available. The exact cost is displayed before payment.
Order processing
Orders are processed on business days, excluding weekends and public holidays. You will
receive an order confirmation email immediately after checkout, and a second email with
tracking as soon as your parcel is handed to the carrier. Orders placed late in the day,
at a weekend or on a holiday begin processing on the next business day.
Where an estimated delivery date is available for your address, it is shown at checkout. If you need an order to arrive by a specific date, email us at contact@stendyv.store before you order and we will tell you honestly whether it is achievable.
Tracking your order
Tracking details are emailed when your order ships. It can take up to 24 hours for a
carrier to register the first scan, so a tracking number that shows no movement
immediately after dispatch is normal. If tracking has not updated for several business
days, contact us and we will chase the carrier on your behalf.
Delivery address accuracy
Please check your shipping address carefully before completing checkout. We cannot
change an address once an order has been dispatched. If you spot a mistake, email
contact@stendyv.store as quickly as possible and we will correct it if
the order has not yet left the warehouse. Parcels returned to us because of an incorrect
or incomplete address can be reshipped once the address is confirmed.
Lost, delayed or damaged parcels
All shipments are insured in transit. If your parcel arrives damaged, or tracking shows
it as delivered but you cannot find it, contact us at
contact@stendyv.store within 14 days of the delivery date. Please keep
the original packaging and send photographs of any damage — they are needed to
make a claim. We will replace the item or refund you once the claim is resolved.
Carriers occasionally experience delays caused by weather, peak periods or events outside their control. We cannot guarantee carrier transit times, but we will always help you trace a delayed parcel.
Missing items or partial deliveries
Larger orders are sometimes shipped in more than one parcel and may arrive on different
days. If an item is missing from a delivery that tracking shows as complete, contact us
within 14 days and we will resolve it.
Taxes
Any applicable sales tax is calculated and shown at checkout. Because we ship
domestically only, there are no import duties or customs charges on your order.
Returns
Shipping charges are separate from returns. Please see our Refund policy for how to
start a return, what condition items must be in, and the return address.
Contact
Questions about shipping or a specific order:
contact@stendyv.store
Stendyv, 403 E 96th St, Brooklyn, NY 11212, United States